Pecan Prepaid Card Terms and Conditions
These terms and conditions apply to your Prepaid Mastercard®. You must read them carefully. In these terms and conditions "you" means the named Prepaid Cardholder and the authorised user of the Prepaid Card. "We", "us" or "our" means PSI-Pay Limited or PerfectCard DAC acting on its behalf. “Website” means our website at www.heypecan.com
1. Your Prepaid Mastercard Card
You can use the Prepaid Card at any location worldwide that displays the Mastercard Acceptance Mark, including shops, restaurants or on the telephone. Before using the Prepaid Card, it is your responsibility to ensure that there are sufficient funds loaded on it to cover your purchase. You will not be able to use your Prepaid Card after its expiry date.
Your Prepaid Card is not a credit card and is not in any way connected to your bank account. You will not earn any interest on any funds loaded on your Prepaid Card.
Your Pecan Prepaid Card can be used anywhere worldwide and online where the Mastercard Acceptance Mark is displayed.
2. Applying for and activating your Prepaid Card
In order to purchase a Pecan Card, you must be a representative of a Corporate entity. We may ask you to provide some documentary evidence to prove your identity and address and/or we may carry out checks on you electronically. As the cardholder, you must sign the signature strip on the back of the Prepaid Card as soon as it is received.
3. Loading your Prepaid Card
The amount you can load onto your card is subject to a maximum balance and daily load limits (see below (Section 5) for limits), €45,000 / £35,000 / $50,000 per transaction onto your card is up to a maximum balance of €50,000 / £50,000 / $50,000 following the successful completion of the due diligence requirements. We reserve the right to refuse to accept any particular loading transaction. Upon receipt and clearance, your funds will be available for use on the Prepaid Card without delay.
4. Registering your Prepaid Card
We would recommend that you register your prepaid card upon receiving it. You do this by logging onto www.heypecan.com . You will be able to manage your card from your account including getting balances and recent transaction history.
5. Using your Prepaid Card
Detailed instructions on how to use your Prepaid Card are found on the Website. You will need to follow these instructions when using your Prepaid Card. We will deduct the value of your transactions from the balance on your Prepaid Card as soon as they are made. We will also deduct any applicable fees as soon as they become payable by you, see our Fees section below for details of our fees. The Prepaid Card belongs to us.
Max Balance €50,000 / £50,000 / $50,000
Min Load €10 / £10 / $10
Max Load in a 24 Hour Period €45,000 / £35,000 / $50,000
Max number of Loads in 24 hours Four
Max POS sale value in a 24-hour Period €25,000 / £25,000 / $25,000
Max POS sale value over 4 days €50,000 / £50,000 / $50,000
Max number of POS transactions in a 24-hour period Ten
Max value of ATM withdrawal €300 / £300 / $300
Max number of ATM withdrawals in a 24-hour period Two
Monthly Load Limit €200,000 / £175,000 / $200,000
Quarterly Load Limit €600,000 / £525,000 / $600,000
Annual Load Limit €3,200,000 / £2,100,000 / $3,200,000
For fraud prevention reasons your card usage may be queried and we may block further usage. In such circumstances, you can simply contact our customer support team on email@example.com or phoning +353 (0)1 901 0433 or Lo Call 1850 496 496.
We may ask you to stop using your Prepaid Card and return it to us or destroy it. We may at any time suspend, restrict or cancel your Prepaid Card or refuse to issue or replace a Prepaid Card for reasons relating to the following:
· we are concerned about security of your account or Prepaid Cards we have issued to you;
· we suspect your account is being used in an unauthorised or fraudulent manner;
· or we need to do so to comply with the law.
If we do this, we will tell you as soon as we can or are permitted to do so after we have taken these steps. Like other payment cards, we cannot guarantee a retailer will accept your Prepaid Card. We may also refuse to pay a transaction:
· if we are concerned about security of your Prepaid Card or we suspect your Prepaid Card is being used in an unauthorised or fraudulent manner;
· If sufficient funds are not loaded on your Prepaid Card at the time of a transaction to cover the amount of the transaction and any applicable fees;
· if there is an outstanding Shortfall on the Prepaid Card in accordance with condition 12;
· if we have reasonable grounds to believe that you are acting in breach of this agreement;
· if we believe that a transaction is potentially suspicious or illegal (for example, if we believe that a transaction is being made fraudulently); or
· because of errors, failures (whether mechanical or otherwise) or refusals by merchants, payment processors or payment schemes processing transactions.
If we refuse to authorise a transaction, we will, if practicable, tell you why immediately unless it would be unlawful for us to do so. You may correct any information we hold and which may have caused us to refuse a transaction by logging onto your account on www.heypecan.com, or contacting us on firstname.lastname@example.org.
6. Authorising Transactions
Subject to the features of the particular Prepaid Card, the authorisation of a transaction can include authorising any single transaction, a series of recurring transactions (including transactions for an indefinite period) or pre-authorising future transactions of a certain or uncertain amount.
A Prepaid Card transaction will be regarded as authorised by you where you;
· authorise the transaction at the point of sale or ATM by following the instructions provided by the merchant or retailer to authorise the transaction, which may include:
a) entering your PIN or providing any other security code;
b) signing a sales voucher;
c) providing the Prepaid Card details and/ or providing any other details as requested;
d) waving or swiping the Prepaid Card over a card reader
Authorisation for a transaction may not be withdrawn (or revoked) by you after the time it is received. However, the following transactions may be withdrawn if you, as the Prepaid Cardholder gives notice to the supplier (providing a copy of the notice to us):
· any transaction which is agreed to take place on a date later than the date is was authorised as long as notice was provided no later than the close of business on the business day before it was due to take place;
We may charge you a fee if a transaction is revoked by you under this condition, please see our fees table in Section 13 below.
We will pay the funds required by the retailer or merchant to cover the transactions authorised by you within three days of us receiving their request. A transaction (the payment order) will be received as follows:
· for purchases and ATM transactions, at the time we receive the transaction instruction from the merchant acquirer or ATM operator;
· for other transactions which are communicated directly to us, at the time you ask us to complete the transaction.
· If, in relation to;
a) purchases and ATM transactions, we receive the transaction instruction from the merchant acquirer or ATM operator; or
b) other transactions communicated directly to us, you ask us to complete the transaction after seven days, the transaction instruction or request will be deemed to have been received by us on the following business day.
7. Cancellation and expiry of your Prepaid Card
This agreement will continue indefinitely unless terminated. You, as the purchaser, have a legal right to cancel your Prepaid Card up to 14 days after you purchase the Prepaid Card without being charged the Redemption Fee – this 14-day period is known as the “Cooling-Off Period”. Under these terms and conditions, you also have the right to cancel your Prepaid Card at any time after the 14-day Cooling-Off Period without notice. If you cancel your prepaid card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to the corporate entity which the funds belong to, see “Your Right to Redemption of Funds and Refunding of Transactions on Your Prepaid Card” section below for further information. A redemption fee may be charged (see Fees section below) unless you have arranged to transfer any unused funds to another Prepaid Card managed by us, or you cancel your Prepaid Card within 14 days of receiving it.
We may also cancel your agreement for any reason by giving you at least 2 months’ notice:
· if this agreement or your card expires on a set date and we have not agreed to renew this Agreement;
· if you break an important part of this agreement, or repeatedly break the agreement and fail to resolve the matter in a timely manner;
· if you act in a manner that is threatening or abusive to our staff, or any of our representatives;
· if you fail to pay fees or charges that you have incurred or fail to put right any shortfall;
· in the event of your death
We may also cancel this agreement or suspend your card or account immediately if we believe your Prepaid Card is deliberately being used by you to commit fraud or for other illegal purposes. If we do this, we will tell you as soon as we are permitted to do so. If we cancel your Prepaid Card, you must tell us what you want us to do with any unused funds within three months of the date we tell you your Prepaid Card is cancelled. If your Prepaid Card is cancelled, we will immediately block your Prepaid Card so it cannot be used. You will not be entitled to a refund of money you have already spent on transactions authorised, or pending or any fees for use of the Prepaid Card before the Prepaid Card is cancelled or expires. You can cancel your Prepaid Card by sending an email to us using the “contact us” function on the Website, and confirming that you have destroyed your Prepaid Card.
If you cancel your Prepaid Card, once all transactions and fees have been deducted, we will arrange for any unused funds to be refunded to the corporation to which the card belongs, see "Your Right to a Refund" section below for further information. A Refund Fee may be charged (see Fees section below) unless you have arranged to transfer any unused funds to another Prepaid Card managed by us, or you cancel your Prepaid Card within 14 days of receiving it.
Your Prepaid Card will be valid for a minimum of 15 months.
On expiry of your Prepaid Card, you will not automatically be provided with a replacement card however you may contact us to seek redemption of the remaining funds on your Prepaid Card by following the process described at Section 10.
When we issue a replacement Prepaid Card we may charge a fee. Please section 13 for a summary of fees.
8. Keeping your Prepaid Card secure
You should treat your Prepaid Card like cash. If it is lost or stolen, you may lose some or all of your money on your Prepaid Card, in the same way as if you lost cash in your wallet or purse. As a result, you must keep your Prepaid Card safe and not let anyone else use it. You, as the cardholder should sign the back of the card immediately upon receipt of the card. When you receive your Personal Identification Number (PIN), you must keep it safe and secure, you must keep it secret at all times. You should memorise the PIN, destroying the notification and never disclose the PIN or security information to anyone. If you suspect that someone else knows your PIN, you should change it as soon as possible. You can change your PIN to something more memorable at most ATM machines by following the on-screen instruction.
We recommend that you check the balance on your Prepaid Card regularly online at the Website. We will provide you with your Prepaid Card balance and a statement of recent transactions either by electronic means or on our secure webpage at any time, if requested. Your statement will show:
· information relating to each Prepaid Card transaction which will enable it to be identified;
· the amount of the Prepaid Card transaction shown in the currency in which the transaction was paid or debited to the account;
· the amount of charges for the transaction;
· the date the transaction is authorised or posted on to the account.
9. Lost and stolen Prepaid Card and unauthorised or incorrectly executed payments
In the event of a lost or stolen card you can block your card immediately by logging onto your account and placing a block on your account. You may also contact us without undue delay to report your prepaid card lost or stolen or if the PIN or password is known to an unauthorised person or if you think that a transaction has been incorrectly executed by sending an email to email@example.com or calling +353 1 901 0433. In order to report a transaction this way you MUST know your 16-digit card number, if sending an email only the last eight digits of the card number are required.
We will refund any incorrectly executed transaction immediately unless we have any reason to believe that the incident has been caused by a breach of this agreement, gross negligence or we have reasonable grounds to suspect fraudulent activity, however you will bear the loss, up to €65 in total, if the transaction results from the use of a lost or stolen card.
However, if the investigations show that any disputed transaction was authorised by you, or you have acted fraudulently or with gross negligence (for example by failing to keep your Prepaid Card or PIN secure), you may be liable any loss we suffer because of the use of the Prepaid Card.
10. Our liability
We will not be liable for any loss arising from:
· any cause which results from abnormal or unforeseen circumstances beyond our control, consequences which would have been unavoidable despite all our efforts to the contrary; or
· a retailer refusing to accept your Prepaid Card; or
· our compliance with legal and regulatory requirements;
· loss or corruption of data unless caused by our wilful default.
We are also not liable for:
· business interruption, loss of revenue, goodwill, opportunity or anticipated savings;
· any indirect or consequential loss.
11. Your Rights to Redemption of Funds and Refunding of Transactions on Your Prepaid Card
Redeeming the funds on your Prepaid Card
The corporate to which the card belongs to has a right to redeem the funds on the Prepaid Card at any time in whole or in part. To do so, they must send us an e-mail using the “contact us” facility on the Website, or contact us by telephone on +353 (0)1 901 0433, requesting redemption and indicating the amount to be redeemed. If redemption request is for of all funds on the Prepaid Card, please confirm in writing that you have destroyed your Prepaid Card by cutting it up. When we process your redemption request, and transfer the funds to bank account of the corporate. We may also charge a redemption fee if one of the following circumstances applies:
You are requesting redemption before termination or expiry of this agreement;
You cancel this agreement before any agreed termination or expiry date; or
You request redemption more than one year after the date of termination or expiry of this agreement
Please see section 13 for a summary of fees including redemption fees.
We will not redeem the value of the funds on the card to you if the request for redemption of the funds is more than six years after the date of termination or expiry of this agreement.
Please see section 13 for a summary of fees including redemption fees.
Refunding Transactions: You may be entitled to claim a refund in relation to transactions where:
· the transactions were not authorised under this agreement;
· we are responsible for a transaction which was incorrectly executed notified us in accordance with section 8 above;
· a pre-authorised transaction did not specify the exact amount at the time of its authorisation and the amount charged by a supplier is more than you or an additional Prepaid Cardholder could reasonably have expected taking into account normal spending patterns on the Prepaid Card or the circumstances of the transaction.
A claim for a refund in the circumstances set out above will not be accepted if the amount of the transaction was made available to you at least four weeks before the transaction date or it is made more than eight weeks after being debited to your account.
We will arrange an electronic transfer to the bank account of the corporation to which the card belongs to. However, to enable us to comply with our legal obligations, we may ask you to provide us with certain information before we can process your refund request.
12. Changes to these Terms
We may change these terms at any time by notifying you by e-mail or other agreed means at least two months before the change is due to take effect. The up-to-date version of the Prepaid Card terms and conditions will always be available on the Website. The change will automatically take effect and you will be taken to have accepted the notified change unless you tell us that you do not agree to the change. In that event, we will treat that notice as notification that you wish immediately to terminate. In such circumstances, we will refund any balance on the card in accordance with section 10 above and you will not be charged a Refund Fee.
When you have transactions in a currency other than the base currency of the card, in order to ensure that the most accurate exchange rate is used we make the exchange immediately to convert the foreign transaction into the base currency of the card. For all transactions made in a foreign currency you can find out what the applicable exchange rate was at the time of the transaction via the Mastercard website https://www.mastercard.com/us/personal/en/cardholderservices/currencyconversion/index.html
13. The Fees
We do not charge any fees for checking your on-line balance and transactions. However, the following fees do apply:
Fee Description Amount Frequency
Customer service telephone enquiries Local Call Rate Per Call
ATM Cash Withdrawal €2 / £2 / $2 Per withdrawal
FX Exchange Fee 2.75% Per transaction
Replacement Card Fee €10/£10/$10 Per card
When you use your Prepaid Card at an ATM, you may also be subject to applicable fees, surcharge rules and regulations of the relevant ATM, or other financial institution or association. If we decide to increase or impose any new fees, we will notify you by at least two months before any changes take effect by posting the change to our website.
Please note: when incurring charges in currencies other than the base currency of the card there will be a 2% reserve placed on the transaction to protect you against any fluctuations in exchange rates, this will be released as soon as the transaction is finalised. In addition, if the card is used in the following locations, at automated machines, the card will required to have an available balance as stated below:
Local Commuter Transport €10 / £10 / $10
Passenger Railways €10 / £10 / $10
Automatic Fuel Pumps €100 / £100 / $100
Authorisation will be requested for all transactions at the time of each transaction. In the unlikely event, for any reason whatsoever, a transaction is completed when there are insufficient funds on the Prepaid Card for that transaction (a "Shortfall"), the Shortfall shall be reimbursed by you unless it is due to an error on the part of the retailer where the Prepaid Card was presented, in this circumstance we may seek the Shortfall from the retailer.
You agree that once we make this Shortfall known to you, we may charge you for the Shortfall amount. We may charge the amount of the shortfall from any other Prepaid Cards that you hold with us, to any other payment method which you may designate at that time, or against any funds which you may subsequently load onto your Prepaid Card or on any additional Prepaid Card ordered by you. Until we are reimbursed the Shortfall amount, we may suspend your Prepaid Card and any additional Prepaid Cards connected to you. In addition, we reserve the right to charge you an Administration Fee for each transaction that you make using your Prepaid Card that results in a Shortfall or increases the Shortfall amount on your Prepaid Card.
14. Your Details
You must let us know as soon as possible if you change name, address, phone number or e-mail address. If we contact you in relation to your Prepaid Card, for example, to notify you that we have cancelled your Prepaid Card or to send you a replacement card, we will use the most recent contact details you have provided to us. Any e-mail to you will be treated as being received as soon as it is sent by us. We will not be liable to you if your contact details have changed and you have not told us.
15. Account Access
For all corporate accounts, the designated account contact will have access to view all card loads. There will be some circumstances where agreements have been put in place with the Corporate that viewing access will be given to the designated contact of the transactions on the card. In the event of queries which cannot be resolved through the online web portal in regards to transactions on a card they should be directed to firstname.lastname@example.org
16. Data Protection
17. Disputes with Retailers
If you have any disputes about purchases made using your Prepaid Card, you should settle these with the person you bought the goods or services from. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased with your Prepaid Card. Remember that once you have used your Prepaid Card to make a purchase we cannot stop that transaction. Your card is not a credit or debit card and does not provide you with any protection under the Consumer Credit Act 1974.
If you have an enquiry relating to your Prepaid Card, you can use the "Contact Us" facility on the website. We will deal with your enquiry promptly. If you do not wish to enquire in this way you can alternatively call our customer service telephone line, or if your card has been lost or stolen, on 1850 496 496 (if calling from outside of Ireland +353 1 901 0433). The customer services telephone line is a chargeable service. Calls are charged at your local call rate.
The Prepaid Card programme is managed by PerfectCard DAC. If you are unhappy in any way with your Prepaid Card or the way it is managed, tell us by using the e-mail enquiry facility on the Website so we can investigate the circumstances for you. Any complaints you have will be dealt with quickly and fairly. You may be able to take unresolved complaints to the Financial Services and Pensions Ombudsman at 3rd Floor, Lincoln House, Lincoln Place, Dublin 2, D02 VH29. Telephone: +353 (0)1 567 7000 and e-mail: email@example.com or by using their online facility to submit a complaint.
The Prepaid Card is an electronic money product and although it is a product regulated by the Central Bank of Ireland, it is not covered by the Financial Services Compensation Scheme. No other compensation scheme exists to cover losses claimed in connection with the Prepaid Card.
We may assign the benefit and burden of these terms and conditions to another company at any time, on giving you 2 month’s prior notice of this. If we do this, your rights will not be affected.
22. Transfer to a new Prepaid Card
We may transfer your unused balance to a new Prepaid Card provided by a Prepaid Card issuer other than PSI-Pay Limited at any time. Before we do this, we will give you 2 months’ notice of the new Prepaid Card arrangements and the new Prepaid Card terms and conditions. Unless you advise us within the two-month period that you do not want a new Prepaid Card from the new Prepaid Card issuer, you agree that we can automatically transfer the unused balance on your Prepaid Card to a new Prepaid Card provided by the new Prepaid Card issuer.
23. Governing Law
This Agreement is concluded in English. All communications with you will be in English. These terms and conditions will be construed in accordance with Irish law.
24. Fund Protection
As a responsible e-money issuer PerfectCard DAC ensures that once it has received your funds they are deposited in a secure account, specifically for the purpose of redeeming transactions made by your Prepaid Card. In the event that PerfectCard becomes insolvent funds that you have loaded which have arrived with and been deposited by PerfectCard DAC are protected against the claims made by creditors.
25. Prepaid Card Issuer
The e-money associated with you card is issued by PerfectCard DAC, whose principle office is Unit A10, Network Enterprise Park, Kilcoole, Co. Wicklow, A63 RK23, ROI, which is authorised by the Central Bank of Ireland under the Electronic Money Regulations 2011 (Register Ref: C95957). The Pecan Prepaid Mastercard® card is issued by PSI-Pay Ltd pursuant to a licence by Mastercard International Incorporated. Your Prepaid Card is the property of PerfectCard DAC and is not transferrable to anyone else.